Terms and conditions of use

 

PURCHASES AND RESERVATIONS

In order to buy, you have to register as a new user in the webpage introducing your email address and fill the apply form. Only you will be responsible of your account. Afterwards, select the desired product, confirm the shipping information, select the payment method and confirm the order.

It’s recommended to reserve in order to guarantee the availability of the product. We give more priority to the reservations so they can arrive to you before the official date of release.

The prices and dates are subject to change.

If you cancel a reservation, a proportional part will be deducted from the total amount.

Before confirming an order, please decide if you are really interested in it.

For quantities we can sell in wholesale. Contact contacto@saimaya.es for more information.

 

PAYMENT FORMS

Payment methods:

- Reserve and come to the store to buy it and get it

- Credit or Debit card

- Wire Transfer

Security in the purchase:

Credit cards:

The Cyberpac of La Caixa system offers the payment with credit and debit cards in a totally secure way, with the maximum guarantee with the security of “Verified by VISA” and “Mastercard Secure Code”. La Caixa uses a secure server of the latest technology from which we will never have access to your card, codes or whatever digit you write in the keypad in that moment.

For payments realized with cards from out of Spain, it’s necessary that the transmitter bank is in the security protocol of Secure E-Commerce.

 

Wire Transfer:

You can do a wire transfer to out account in la Caixa. The necessary details will be presented in the screen after you have confirmed the order and will be sent by email. Introducing the order number in the blank space of “Concept” is essential for the identification of the payment. The banks can take 1-2 business days in order to make a wire transfer and it delays to reflect it in our system.

Transport:

The transactions of the transport are done via the webpage. It calculates the transport expenses according to the total weight of the order and the shipping zone.

We have different transport options:

  1. FREE. With collection in the store located in Via Laietana 32-34, from 10.00-20.00h. (call before to specify the hour) from Mondays to Saturdays.
  2. MINIMUM. Urgent transport for Spain (Peninsula) through Correos Express. See the table for more information.
  3. SATURDAY. See the table for more information.
  4. FAST. See the table for more information.
  5. CHEAP. See the table for more information.
  6. VERY GOOD PRICE. For Europe. See the table for more information.

The orders passed during the festive days, Saturdays and Sundays will be managed the first business day after those days.

Its recommended not to join an order of a product that’s in stock with another one which is not in stock in order to avoid a delay in the shipping of the product that’s avaible.

The prices are fixed to change without any previous warning. The timings of the shipments are estimated.

To apply the conditions of the transport, the orders must have been passed before 16.00h., if not they will be sent one day later.

MINIMUM TRANSPORT TABLE:

24 hours home delivery (festive days and weekends don’t count) in Spain (Peninsula), as long as the order is passed before 16.00h. We work with MRW, SEUR and Correos Express. We send the material with one of these agencies.

 

Until 0.8kg

3,99€

0.8kg-2kg

4,99€

2kg-4kg

5,99€

4kg-5kg

6,99€

5kg-10kg

8,99€

10kg-20kg

12,99€

The timings and prices of the delivery are indicative.

All prices include the taxes (IVA).

We reserve the right to cancel or modify any price.

Consult or send an email to contacto@saimaya.es for more information.

 


SATURDAY TRANSPORT TABLE:

Delivery to collect in the nearest Correos office on Saturday in Spain (Peninsula),as long as the order is passed before 16.00h. We work with Correo Express Pack 14.

Until 5kg

12,99€

The timings and prices of the delivery are indicative.

All prices include the taxes (IVA).

We reserve the right to cancel or modify any price.

Consult or send an email to contacto@saimaya.es for more information.

FAST TRANSPORT TABLE:

48 hours home delivery (festive days and weekends don’t count) in the Baler islands, as long as the order is passed before 16.00h. We work with SEUR and Correos Express (Balear Express). We send the material with one of these agencies.

Until 3kg

6,99€

3kg-5kg

8,99€

5kg-10kg

11,99€

10kg-20kg

19,99€

 

The timings and prices of the delivery are indicative.

All prices include the taxes (IVA).

We reserve the right to cancel or modify any price.

We are not responsible for any custom office charge.

Consult or send an email to contacto@saimaya.es for more information.

 

CHEAP TRANSPORT TABLE:

3-6 days home delivery (festive days and weekends don’t count), as long as the order is passed before 16.00h.

We work with Correos Express Internacional Standard (GLS).

Zone 1. France, Germany, Italy, Belgium, United Kingdom, Netherlands and Luxemburg.

Until 10kg

19,99€

10kg-20kg

29,99€

Zone 2. Poland, Czech Republic, Denmark and Hungary.

Until 10kg

24,99€

10kg-20kg

34,99€

Zone 3. Sweden, Ireland, Slovakia, Slovenia, Lithuania, Latvia, Estonia and Finland.

Until10kg

29,99€

10kg-20kg

39,99€

 

The timings and prices of the delivery are indicative and can be changed or modified at any time..

All prices include the taxes (IVA).

The zones can be canceled at any time.

We reserve the right to cancel or modify any price.

We are not responsible for any custom office charge.

For other destinies, consult or send an email to contacto@saimaya.es for more information.

VERY GOOD PRICE TRANSPORT TABLE:

24-48 hours home delivery (festive days and weekends don’t count) in Portugal (Peninsula), as long as the order is passed before 16.00h. We work with Correo Express.

Until 1kg

5,99€

1kg-3kg

6,99€

3kg-5kg

7,99€

5kg-10kg

13,99€

The timings and prices of the delivery are indicative.

All prices include the taxes (IVA).

We reserve the right to cancel or modify any price.

Consult or send an email to contacto@saimaya.es for more information.

TERMS AND GENERAL CONDITIONS

 

WARRANTY

All the articles have a manufacturer warranty which duration differs depending in the product and brand.

You should inform of any malfunction of the products, sending an email to contacto@saimaya.es . in the email you should attach the bill, brand and product model that’s malfunctioning and a brief description of the malfunction, plus your personal details. Once sent the email you will receive a reply written down and a summary with the information necessary in order to execute the warranty. This is the only way to obtain a solution or repair of the malfunctioned product.

RIGHT OF WITHDRAWAL

You have the right to withdraw a product within 14 natural days. The reason of the withdrawal is not obligated but it will help us to improve our service. To do the management you have to send an email to contacto@saimaya.es. The product has to be in a perfect state with the original packing and sealed. The shipment will be in your charge. In any case, we will always have the final right to not accept the withdrawal. The refund will be done in the next 30 natural days. We don’t accept the withdrawal of the products bought outside our official suppliers, imported products and other exceptions.

EXCEPTIONS OF THE WITHDRAWAL

The following products exclude the right to withdraw:

- All sorts of software, videogames, DVD and Blu-Ray that have been unsealed by the delivered consumer.

- For hygiene reasons, all sorts of products related with personal care, health and hygiene that have been unsealed after the delivery.

- All products that require contact with some body parts, like earphones, headphones, or hair irons, which packing has been unsealed or if we detect any sort of usage sign.

- All sort of portable devices that are not returned in the same condition as they were delivered.

INFORMATION RIGHT

The information received will be taken care of with the maximum confidelity. The existing data protection right decree will be respected at all time. We compromise not to use the personal information of the page users for purposes unrelated to the object of the procurement of services provided. According to the current registration, we collect information of personal nature exclusively destined in order to manage the receiving orders.

You have to provide the information and personal circumstances necessary in order to register as a client and formalize the buying-selling contract (name, surname, passport number, address, email, phone). The registration of this information is mandatory. The lack of complementation of these or the incorrect information will make it impossible to manage correctly the order received.

RIGHT TO ACCESS, RECTIFY, CANCEL AND OPPOSITION

We compromise to respect and facilitate the exercise of rights recognized by the law as with the information access law, rectification, cancelation and opposition. These rights may be exercised by the client through a written and signed application, and sent at Via Laietana 32, 08003, Barcelona.

PRIVACY POLICY

We compromise with the privacy guarantee with the information of everyone who has registered in the newsletter and client service of our store. As an essential and basic rule, we will only send information to those people who have applied for expressly and the information that the clients facilitate will be used for the management and order delivery.

In order to ensure that all of our newsletter subscribers have granted this consent, a confirmation process and warning is made through the web form and email. The process where our subscribers want to stop receiving our information or drop out the newsletter is also easy and automatic.

For the best performance of our services, we are forced to issue certain information of our clients (name, surname, address, phone, etc.) to other companies that collaborate with the servicing (transport agencies, bank authorities, etc). In all these cases, the information that we issue is strictly necessary for the particular activity that will be made.

SECURITY IN THE TREATMENT OF THE PROCESS AND CUSTODY OF COMPUTER INFORMATION

We declare and certify that we maintain the security levels for the protection of personnel information according to the current legislation, and That We Have established all the technical Means at your fingertips to avoid the lost, misuse, alteration, not authorized access and data theft Facilitated by the clients. All this notwithstanding the fact that the client expressly accepts that security measures on the internet are not impregnable.

RIGHTS OF THE COMPANY SELLING


By accessing and using the materials contained on the website implies that you have read and accept these conditions, therefore, the customer agrees to read carefully the conditions of sale when applicable to hiring any product as these have been modified since the last time accessed.

The price of the products is to be stipulated at all times on the website, except in cases of obvious error. We reserve the right to cancel orders with manifest errors in the price of products and make the refund of the amount paid. We reserve at all times and the right to unilaterally modify the price of products and services offered through the website.

The customer may not reproduce, change or modify products from the website.

The customer must use the products only for its own needs, agreeing not to make any direct or indirect commercial exploitation of materials, elements and information contained therein. Violation of this clause may lead the start of both civil and criminal legal action against the offender.

We are not responsible for damages resulting from the use of this website nor for any action taken based on the information provided therein.

We are not responsible for any errors or omissions that could suffer the contents of this website.

We reserve the right to cancel orders or certain products for the following reasons:

- Not available or out of print by distributors.

- Do not be delivered by suppliers because of problems unrelated to the company

- Fraud on Credit Card

Apart from this, gladly we accept your suggestions, questions and advices to improve every day.

COOKIES LAW

This web uses cookies. A cookie is a file that downloads in your device with different uses, in the case of this web, to improve our services and know how the users interactuate with our webpage. The cookies allows the web to remember your preferences and recognize you in the next visits. This is done storing some information about the usage of the web in your navigator. Some cookies are used by us and others by web analytics and marketing.

Accepting the cookies installation implies the acceptance, in an essencial way, the present cookies policy.

General information about cookies:

- Cookies are part of most sites. When you browse a site that uses cookies, the Web makes the browser create in your device (PC, tablet, phone etc) small files with information necessary for the operation of the website. Cookies are part of the technology necessary for the proper functioning of the website and are not inherently harmful.

- Your browsing history and cookies are stored on your device. Cookies, similar to the history of navigation or browser cache, can leave a trail of your online activity. This is especially important if others can access your computer. If you're using a shared computer, we recommend that when you finish, delete the information on your browsing history, cache and cookies. If you do not know how, in the final section ("How to prevent the use of cookies and how to delete cookies")we indicate how. In any case, you can always consult the help section of the browser.

- You can disable cookies, but websites will not work correctly. If you care about your privacy, you can completely disable the use of cookies in the configuration section of your browser. In doing so, it is possible that some parts of the website may not work correctly.

Own cookies

We currently use own cookies to remember the language selected by the user. These cookies are only stored for one day.

Use of accessories and third-party cookies

This site uses several accessories and third-party cookies. Accepting cookies, necessarily implies acceptance of the privacy policy established by the provider of the complement or cookie. The complements and cookies used include:

NAME

EXPIRE DATE

ORIGIN

PURPOSE

INFORMATION

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2 years

Google Analytics

Google Analytics Google sends the IP address and anonymous information on use of the page, in order to provide always anonymously, information on how users interact with the web

http://www.google.com/analytics/learn/privacy.html

To reject cookies from Google Analyticshttps://tools.google.com/dlpage/gaoptout

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30 minutes

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End of session

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6 months

NOTE: The information offered is dated October 29, 2013

How to prevent the use of cookies and how to delete cookies

Most browsers allow you to disable cookies completely. Browsers also allow you to delete cookies created by a specific web. For this you should consult the help of your browser.

You can also find more information in the help pages browsers:

- Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

- Explorer: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

- Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

- Safari: http://support.apple.com/kb/ph5042

- Opera: http://help.opera.com/Windows/11.50/es-ES/cookies.html

ATTENTION: In case of blocking block cookies from your browser, its possible that certain services or functionality of the web wont work correctly.


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